Troubleshooting EMR Connection Issues

Having trouble with your EMR integration? Here are solutions to common issues.

ModMed Issues

“Connection Failed” or “Invalid Credentials”

• Double-check your Firm URL Prefix, Username, Password, and API Key
• Ensure there are no extra spaces before or after credentials
• Confirm your API access is still active with ModMed

“Patient Not Found”

• Try searching with fewer characters (e.g., last name only)
• Verify the patient exists in ModMed
• Check that the patient name spelling matches exactly

“Failed to Send Quote”

• Ensure you selected a patient before sending
• Check your internet connection
• Try disconnecting and reconnecting

DrChrono Issues

“Authorization Failed”

• Verify your Client ID and Client Secret are correct
• Make sure the Redirect URI in DrChrono matches exactly
• Try creating a new API application in DrChrono

“Connection Expired”

• DrChrono tokens expire periodically
• Click Disconnect then Connect to DrChrono to reauthorize

“Patient Not Found”

• Search using the patient’s name as it appears in DrChrono
• Try searching by last name only
• Verify the patient exists in your DrChrono account

“Failed to Upload Document”

• Ensure your DrChrono account has document storage enabled
• Check that you have permission to add patient documents
• Try disconnecting and reconnecting the integration

Still Need Help?

Contact us with:

• Your practice name
• Which EMR you’re using
• A description of the issue
• Any error messages you see